830 Fifth Avenue, Suite 102
Chambersburg, PA
(717) 217-6911

What is Keystone Walk-In Care? | Who Can Use Keystone Walk-In Care?
Do You Need a Referral? | What Services Do We Offer?
When to Go to the ER | Patient Information

Who Can Use Keystone Walk-In Care?

The services of Keystone Walk-In Care are available to anyone.

For our established Keystone Health patients, all of our providers have access to your electronic medical record, ensuring that the diagnoses and treatments made during your Walk-In Care visit are immediately available to your Keystone Health primary and specialty care providers. In addition, Walk-In Care has access to state-of-the-art laboratory and x-ray facilities.

Do You Need a Referral?

Some insurance companies require you to get a referral from your family doctor before you go to a walk-in or urgent-care clinic.

Check your insurance coverage before you go to the clinic. If a referral is required and you don’t have one, your care may be delayed. Also, if you go to a walk-in clinic without getting prior authorization you could be responsible for the entire bill.

If your coverage requires a referral, call your provider’s office to request one before you go to a walk-in clinic. Call even if the office is closed; the answering service will connect you with a nurse who can help you.

Walk-in programs are for when you cannot get an appointment with your regular primary care provider for an immediate problem. Maybe your doctor’s office is closed or they can’t give you a same-day appointment. Keystone Health’s practices want you to understand the process so you can get the fastest, most convenient health care when you need it.

Please ask our staff if you have questions.

What Services Do We Offer?

We provide high quality, cost-effective care when you need prompt medical attention for non-life threatening conditions such as:

• Colds
• Flu symptoms
• Sore throat
• Cough or upper respiratory symptoms
• Ear or sinus pain
• Minor cuts and bruises
• Scrapes or minor cuts
• Lacerations
• Sprains
• Possible fractures
• Asthma
• Pediatric illnesses
• Abdominal pain
• Rash or hives
• Stings and bites
• Allergies
• Fevers
• Headaches
• Foreign object in eye or nose
• Urinary symptoms
• Work related injuries

Keystone Walk-In Care will also offer the following services:
• School/sports physicals
• Flu shots
• Travel consultations
• Rapid flu, strep and mono testing

When Should You Go To The Emergency Department?

The emergency department is for sudden or unexpected medical conditions that could cause a person to suffer significant harm or die without prompt attention by a licensed medical professional. You should call 9-1-1 and seek emergency care for conditions such as:

• Chest pain (suspected heart attack or stroke)
• Amputation of limbs or deep wounds with severe bleeding
• Sudden confusion or difficulty speaking or breathing
• Sudden, severe headache
• Sudden weakness, dizziness or numbness
• Seizures
• Severe head injuries with loss of consciousness or new seizures
• Major burns involving the face or large areas of the body
• Vomiting blood
• Smoke or chemical inhalation
• Poisoning, overdoses and suicidal behavior
• Physical or sexual assault
• Mental health crisis