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General Patient
Information for Keystone Internal Medicine
Office Hours
- Monday, Tuesday, Wednesday, Friday 8:00 am – 5:00 pm,
Thursday 8:00 am –
7:00 pm
Emergencies When the Office Is
Closed - If you have a serious emergency, immediately call 911 or go to the
hospital emergency room. When the office is closed, if you have a serious medical
problem that is not an emergency but can’t wait until we reopen, call
217-6804 and
our answering service will have a provider call you.
Appointments
- Call 217-6804 to make appointments. Whenever
possible we will make the appointment with your chosen provider. However, there may
be times when he or she is not available at the time you would like your
appointment. In that case, you will be scheduled with a member of your
provider’s team.
Please arrive 15 minutes before your scheduled appointment to allow time for check-in,
where we make sure our information about you is correct. We will do our best to be
on time and appreciate your understanding when emergencies happen that put us behind
schedule.
Cancellation of Appointments
- If you can’t keep your appointment, please call 217-6804 to let us know. We ask that you cancel at least 24 hours before your
appointment, if possible, so that we can give another patient that time.
Prescription Refills
- Please call 217-6804 a few days before your prescription
runs out. Because other patients are also asking for refills, we need at least 2
business days to get your prescription ready. Please note that prescriptions cannot
be refilled during the weekend.
Lab and Test Results
- At your appointment, your nurse or provider will tell you how to get your lab
results.
Medical Records –
The information in your record is confidential and will not be given out without your
written permission. If you want your records given out, please come to the office or
mail your request telling us where the records should be sent. There may be a charge
for this service.
Return of Telephone Calls
- Because our providers have a full-schedule of patients to see each day, they may
not be able to return your call until the end of the day or a nurse may return your call
on their behalf.
Payment for Services
- Services are available to everyone. We participate with most
insurances and accept Medical Assistance and Medicare. We have a
sliding fee scale for those who qualify, and we will work with
patients to set up a payment plan if necessary. Your payment is due
at the time of service unless other arrangements have been made.
Billing Questions -
Call our Billing Office at 709-1222 Monday through Friday from 8:00 am to 5:00 pm if
you have a question about your bill.
Complaints, Suggestions, or
Comments - We welcome your concerns, suggestions, and comments so we can continue
to make our services better. Please talk to any of our staff if you have a concern or
comment. If your concerns remain unanswered, you have the right to
notify the Joint Commission on Accreditation of Healthcare Organizations
at
www.jcaho.org or by calling
1-800-994-6610.
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